Here are just a few of the successful outcomes from my work in partnering with mid market technology and professional services companies
SUCCESS STORIES
Here are just a few of the successful outcomes from my work in partnering with mid market technology and professional services companies
SUCCESS STORIES
Offshoring Makes Way to Create Enterprise Value
The unburdening of low value activity created an avenue to grow in the high value cloud market, growing careers, maturing clients’ tech environments and increasing overall company value
Giving Up Ground to Gain Position
A bold decision to end a host of unprofitable contracts will reduce topline revenue and the new bottom line profit will fuel investment to compete in a more relevant market.
Aligned and Executing
A mid-market MSP went from a decade-long culture of “All strategy, No Execution” to finally executing within 3 quarters.
SLA Complaint for the First Time in Over 2 Years
Streamlining data from many sources into a single source of truth enabled business to manage workload and resources to deliver client promises and save a declining customer base within 90 days.
Fixing The Right Problem Allows
End-To-End Transformation
A value chain diagnostic revealed true root problems and allowed organization to realign on right priorities, restructure the organization and reshape the culture
A Shift In Business Model Improves Customer Experience, Employee Experience And Revenue Capacity
A professional services firm realigns on process rather than function at a key inflection point in their growth trajectory which creates a consistent and predictable revenue stream while decreasing delivery time and increasing the satisfaction of customers and employees.
Implementing Flexible Time Off Pays Off
A mid-market tech firm saves over $1M annually and gains competitive employer advantage and rising eNPS through an unlimited time off program that works for every employee
Employee Development & Execution Rise After Performance Reviews Are Dumped
Thousands of man-hours are saved and this cloud service provider is now keeping pace with the market by focusing on frequent and relevant connection points with employees